Cancellation & Refund Policy

Last updated on Jul 30, 2025

At SHRI DURGADEVI THIRUMANA THAGAVAL MAIYAM (SD Matrimony), we value our members and strive to provide a smooth and transparent experience. Please read our cancellation and refund policy carefully:

1. Cancellation Window

Cancellation requests will be accepted only on the same day of purchasing a membership plan.
After this period, cancellations will not be entertained under any circumstances.

2. How to Cancel

To request a cancellation, the member must contact our Admin/Support team directly through the official communication channels provided on our website (Contact Us page).
The request must clearly include the registered email ID, mobile number, and payment details for verification.

3. Refunds

If the cancellation request is approved within the same day, the refund will be initiated to the original payment method.
Refunds may take 1-2 working days to reflect in the customer's account, depending on the payment gateway or bank processing timelines.

4. Non-Refundable Cases

Membership fees are non-refundable once services (such as profile viewing, messaging, or other premium features) have been used, even if it falls within the same day.
No refunds will be issued for cancellations requested after the allowed cancellation window.